Contact Information:

Please allow at least 48 business hours for responses regarding order status, tracking or general inquiries.  If your email regards an order, please be sure to include the email used for your order.  If this information is missing, it will delay our response to you.

Order Processing:

We try to ship all orders within 48 hours of receiving them.  Weekends, holidays and high volume online traffic may delay this slightly.  Depending on location, orders tend to arrive 2-3 business days after ordering.  However, we kindly ask that Turkey customers allow at least 5-7 business days for delivery and that International customers allow at least 7-10 business days for delivery, after processing. 

Refunds are not available for any product.

Tracking your Order:

Tracking numbers are emailed to the email account you used when ordering with our site.